Identified - The single sign-on (SSO) system leveraged by both RSA Link and myRSA is currently experiencing a known issue in which users are not being redirected properly after logging in to their accounts. This known issue is specifically impacting RSA Link and does not seem to be affecting the myRSA portal.

Currently, when users navigate to a page or other URL on RSA Link that requires authentication and are routed to the login page , they are being redirected to the RSA Link home page after successfully authenticating rather than being routed back to their intended destination.

This issue is being actively investigated by both RSA and the platform vendor and an action plan is being followed.

As a workaround, users can simply navigate back to their intended destination once they have logged into the website. In more unique situations (such as when clicking on restricted hyperlinks from a PDF or Microsoft Office file) where logged-in users are still being routed back to the home page, it may be necessary to copy the URL from the source file and paste it directly into the browser's web address bar.

We apologize for the inconvenience and appreciate your patience while this issue is rectified.
Jul 12, 14:13 EDT
Registration Portal ? Operational
Single Sign-On ? Degraded Performance
RSA Link Operational
Advisories ? Operational
Case Portal ? Operational
Core Website / Platform ? Operational
Discussion Forums ? Operational
Documentation ? Operational
Downloads ? Operational
Email Notifications ? Operational
myRSA Operational
Core Website / Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - All product documentation should now have images as expected.
Jul 26, 21:45 EDT
Monitoring - The primary root cause of the issue has been addressed and documentation is being systematically re-published in order to populate the missing images. These efforts will be ongoing throughout the next several days with the goal of having all images properly displaying by Friday, July 23rd.

Thank you for your continued patience as this issue is addressed.
Jul 16, 16:57 EDT
Identified - A known integration issue is affecting documentation pages for a subset of the product documentation on RSA Link, in which screenshots and other images appear to be broken. The root cause has been identified and RSA is working closely with the vendor and the documentation teams to resolve the issue as quickly as possible.

With the exception of the images, the remainder of the product documentation is present on the website and, in some situations, is also available in PDF format where images should already be available.

The incident is being tracked internally via tracking number RSALINK-13737.

We apologize for the inconvenience and thank you for your patience as this issue is rectified.
Jul 12, 14:03 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.