All Systems Operational
Core Website / Platform ? Operational
Email Notifications ? Operational
Registration Portal ? Operational
Single Sign-On ? Operational
Case Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Resolved - This incident has been resolved.
May 10, 17:36 EDT
Update - The root causes for this issue have been fully identified and have been mitigated by patches deployed by RSA and the vendor. Any users that experience this issue for any reason going forward may continue to contact RSA Support for assistance via support@rsa.com or the web form here: https://community.rsa.com/contact

Thank you for your patience as this issue was addressed, and for your continued partnership.
May 10, 17:35 EDT
Identified - Both RSA and the platform vendor have been working tirelessly on this issue since it was first reported, and several patches have been deployed that have resolved most of the underlying issues for the vast majority of users. Most users with Case Portal access should now be able to successfully submit support cases online and subsequently view them within the Case Portal.

The primary exception to this is with RSA partners, many of whom are experiencing a related but unique issue that is still preventing their user from being properly integrated across the underlying databases. This is still being investigated heavily by RSA and the platform vendor with hopes of resolving this issue as well in as timely a manner as possible.

If you are still experiencing this issue or another issue relating to the RSA Link platform, please feel free to report it to RSA Support via the web form at https://community.rsa.com/contact.

Thank you for your continued patience and we apologize once again for the inconvenience this has caused.
Apr 30, 12:03 EDT
Investigating - Some users are reporting that they are unable to successfully create support cases and receive an error message similar to the following:
"Correct the highlighted errors and try again. salesforce.messages.escalation.failure.field_custom_validation_exception"

RSA is actively working with the vendor to troubleshoot the issue and will take action on resolving it immediately once a root cause has been identified. Any workarounds or temporary relief that can be identified in the interim will be provided here.

In the meantime, customer and partners can continue to submit support cases for their RSA products via support@rsa.com or by calling the support phone numbers (see https://community.rsa.com/help), and issues relating to the RSA Link website can be reported using the web form here: https://community.rsa.com/contact

Thank you for your continued patience while this issue is being addressed.
Apr 22, 17:29 EDT
Resolved - The root causes have been fully identified and have been mitigated by patches deployed by RSA and the vendor. Any users that experience this issue for any reason going forward may continue to contact RSA Support for assistance via support@rsa.com or the web form here: https://community.rsa.com/contact

Thank you for your patience as this issue was addressed, and for your continued partnership.
May 10, 17:34 EDT
Monitoring - Both RSA and the platform vendor have been working tirelessly on this issue since it was first reported, and several patches have been deployed that have resolved this issue for the vast majority of users. Most users with Case Portal access should now be able to properly see their own support cases (both open and resolved) and those of their colleagues.

The primary exception to this is with RSA partners, many of whom are experiencing a related but unique issue that is still preventing their user from being properly integrated across the underlying databases. This is still being investigated heavily by RSA and the platform vendor with hopes of resolving this issue as well in as timely a manner as possible.

If you are still experiencing this issue or another issue relating to the RSA Link platform, please feel free to report it to RSA Support via the web form at https://community.rsa.com/contact.

Thank you for your continued patience and we apologize once again for the inconvenience this has caused.
Apr 30, 11:59 EDT
Identified - A root cause for the issue has been identified and RSA Support has been provided with a workaround that can be applied for impacted users that will resolve the issue for them.

If you are experiencing this issue and want the workaround applied, please contact RSA Support via support@rsa.com or the phone numbers at https://community.rsa.com/contact (or via your existing support case if applicable) and they will be happy to assist.

A permanent fix for the issue is being prepared by the vendor and is expected on Monday or Tuesday.

Thank you for your continued patience.
Apr 24, 13:38 EDT
Investigating - Many users are reporting that they are unable to see any support cases submitted by their colleagues within the Case Portal when clicking on the "View All Cases" button. Instead, they see a message stating "No Items" on the page for both Open and Resolved Cases.

These users are able to view their own cases (both open and resolved) when on the "Support Cases I Submitted" page of the Case Portal, but even their own cases are not displayed on the "Support Cases Submitted by My Team" page.

RSA is actively working on investigating the issue with the vendor in order to identify a root cause, and action will be taken to rectify the issue as soon as the cause has been identified.

Thank you for your patience.
Apr 22, 17:17 EDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.