Some users are reporting the inability to open new support cases via the RSA Link Case Portal and are seeing the following error upon submitting their case information: "Correct the highlighted errors and try again. Case creation failed. Try again later."
This issue is being actively investigated with the vendor in order to mitigate it as quickly as possible.
In the meantime, users who were registered for RSA Link prior to February 18th can continue to utilize the legacy case portal (https://rsaportal.force.com/customer/500/o
) until the issue has been fully resolved.