The case portal outage has been resolved and is now functioning properly.
Posted Feb 05, 2022 - 01:05 EST
In progress
The Case Portal is currently experiencing an outage related to the scheduled maintenance. This outage is causing discrepancies with both viewing and creating support cases. Teams are already engaged and actively working on resolving the issue and a mitigation plan is already underway.
Thank you for your patience and we apologize for the inconvenience.
Posted Feb 04, 2022 - 22:09 EST
Verifying
The maintenance on the Case Portal for the SecurID Community is now complete and working properly. We will be monitoring for any issues over the weekend and completing any final cleanup tasks.
Posted Feb 04, 2022 - 18:16 EST
Update
The scheduled maintenance is still in progress but is taking longer than originally estimated. Thank you for your patience.
Posted Feb 04, 2022 - 15:49 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 04, 2022 - 13:30 EST
Update
The full maintenance will begin at 14:30 EST, during which time SecurID customers will be unable to submit or manage support cases.
Posted Feb 04, 2022 - 13:18 EST
Scheduled
The SecurID Community (formerly RSA Link) and NetWitness Community websites are currently undergoing maintenance associated with their respective launches.
At present, the RSA Link website has already been rebranded as the SecurID Community. However, it still can and should be used for submitting and managing support cases via the Case Portal by all customers.
At 14:30 EST today, the Case Portal will be undergoing full maintenance where it will transform into the Case Portal specifically for the SecurID Community. This process will take approximately 1 hour to complete, during which time SecurID customers will be unable to submit or manage support cases.
When this full maintenance begins, Archer customers should begin using the Case Portal located on the new Archer Community (https://www.archerirm.community) while NetWitness customers should begin using the Case Portal located on the new NetWitness Community. (https://community.netwitness.com)
We apologize for any inconvenience this may cause and thank you for your patience as we make this transition.
Posted Feb 04, 2022 - 13:17 EST
This scheduled maintenance affected: Registration Portal and RSA Link (Case Portal).