Case Portal is currently experiencing issues for some users

Incident Report for RSA Link

Resolved

This incident is considered resolved as it is both related to and will be mitigated by the scheduled maintenance that is in progress for the SecurID, Archer, and NetWitness Community websites. More details can be found here: https://rsalink.statuspage.io/incidents/fvc0k78sj6jd

Posted Feb 04, 2022 - 13:31 EST

Update

The case portal is still undergoing maintenance and is subsequently resulting in a partial outage where some users are unable to view existing cases.

Additionally, the registration portal is still undergoing maintenance (see https://manage.statuspage.io/pages/z3gnd655gjpb/incidents/s4f13b2zcjqx) but is scheduled to become online again at approximately 12pm EST or shortly thereafter.

Posted Feb 03, 2022 - 11:57 EST

Monitoring

The issue is being monitored for further occurrences but should be primarily resolved.

Posted Jan 29, 2022 - 17:10 EST

Update

We are continuing to investigate this issue.

Posted Jan 29, 2022 - 11:10 EST

Investigating

The Case Portal is currently experiencing issues for some users where they are unable to open support cases. If you are unable to successfully create and/or submit a support case, please contact Support via the support lines at https://bit.ly/34imK9s instead for assistance. Sorry for the inconvenience.

Posted Jan 29, 2022 - 11:10 EST

This incident affected: RSA Link (Case Portal).